Horner Recruitment is a leading recruitment agency based in Melbourne, Australia, with a proud 47-year history\u00a0of matching clients and candidates. Current owner Peter Langford took over the business in 2005 with a vision for an innovative and collaborative agency that would deliver recruitment outcomes for businesses of all sizes.<\/p>\n
General Manager Kylie Heffernan<\/a> and Projects Manager Maria Karpetis<\/a> work closely together to drive projects that increase efficiencies, focusing on continuous improvement to deliver the best possible recruitment service. Horner had a workaround in place for a number of years to facilitate candidate onboarding. In 2020, the organisation collectively agreed that it was not entirely fit for purpose; it was not a fully integrated solution and it resulted in inefficiencies. It was costing Horner time and money.<\/p>\n \u201cOur existing CRM didn\u2019t have an integrated onboarding portal or platform. So, we were using a workaround, a separate portal that didn\u2019t talk to our system. It was creating an admin headache, as consultants had to download information from one platform, upload them to another, attach them to the right contact, etc,\u201d Maria says.<\/p>\n \u201cNot only was the process time-consuming and frustrating, it was also taking our consultants away from what they do best: finding the right candidates for our clients,\u201d adds Kylie.<\/p>\n Horner needed a solution that would reduce administration time and provide a seamless experience for consultants and candidates, starting with its CRM.<\/p>\n After considerable research, the team chose leading Australian CRM, FastTrack<\/a>. During a product demonstration,\u00a0Horner was introduced to Onboarded<\/a>, a FastTrack integration partner.<\/p>\n \u201cIt was really one of the most impressive parts of the demo as it spoke to our existing challenges,\u201d Maria recalls.<\/p>\n \u201cWe got in touch with Onboarded to organise a demo, and we were sold immediately. It did everything we needed it to do \u2013 it was a simple, clever solution, really fit-for-purpose. It rang a lot of bells for us.\u201d And Maria says she was pleasantly surprised with how seamless the implementation was.<\/p>\n \u201cThere can be bumps in the road with any tech implementation, but this wasn\u2019t the case with Onboarded. The team clearly knows the product well and asks the right questions. They run like a well-oiled machine and are very agile.\u201d<\/p>\n \u201cWe had confidence in the Onboarded team from day one, and we weren\u2019t disappointed.\u201d<\/p>\n Horner Recruitment has been using Onboarded since 2020, with both recruitment consultants and the payroll team using the platform. And the results speak for themselves.<\/p>\n \u201cWe are onboarding people in a fraction of the time, without all the administration bogging our consultants down. Onboarded integrates directly with FastTrack, so information is readily available in our CRM.<\/p>\n There\u2019s no data entry and anything the candidate attaches, licences, tickets, etc., is immediately on their profile in FastTrack,\u201d says Kylie.<\/p>\n \u201cInstead of uploading and downloading documents constantly, our consultants can dedicate more time to what\u2019s most important: matching clients and candidates,\u201d\u00a0Kylie says.<\/p>\n The reporting functionality has also been a win for Horner.\u00a0\u201cThe reporting functionality is fantastic. We can get\u00a0feedback on the user experience from candidates through the simple star rating system, something we\u2019ve never had before. In addition, we can see when a consultant isn\u2019t onboarding candidates efficiently, so we can look into that\u00a0and provide targeted training. It gives us great oversight,\u201d Maria explains.<\/p>\n Horner is an innovative, process-driven organisation, always looking for ways to improve the status quo, something they have in common with Onboarded.<\/p>\n “We love that Onboarded shares our continuous\u00a0improvement mentality. I\u2019ll shoot an idea to them, something\u00a0we\u2019d like or need. Then, a week later, it\u2019s deployed, and we\u2019re up and running! And when the idea is something that doesn\u2019t make sense for Onboarded, they\u2019re upfront about that. That honesty\u00a0and genuine partnership approach is gold,\u201d Maria says.<\/p>\n Overall, Maria and Kylie agree that Onboarded has been a\u00a0game-changer for Horner.<\/p>\n \u201cOnboarded is simple to use, efficient and fit-for-purpose, and the support is second to none. The team is highly responsive and understands our challenges. It\u2019s everything\u00a0you need in a tech partner,\u201d Maria concludes.<\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" About Horner Horner Recruitment is a leading recruitment agency based in Melbourne, Australia, with a proud 47-year history\u00a0of matching clients and candidates. Current owner Peter Langford took over the business in 2005 with a vision for an innovative and collaborative agency that would deliver recruitment outcomes for businesses of all sizes. The Challenge General Manager…<\/p>\n","protected":false},"author":4,"featured_media":2573,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","footnotes":""},"categories":[24],"tags":[],"class_list":["post-2572","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.horner.com.au\/af-api\/wp\/v2\/posts\/2572","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.horner.com.au\/af-api\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.horner.com.au\/af-api\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.horner.com.au\/af-api\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.horner.com.au\/af-api\/wp\/v2\/comments?post=2572"}],"version-history":[{"count":0,"href":"https:\/\/www.horner.com.au\/af-api\/wp\/v2\/posts\/2572\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.horner.com.au\/af-api\/wp\/v2\/media\/2573"}],"wp:attachment":[{"href":"https:\/\/www.horner.com.au\/af-api\/wp\/v2\/media?parent=2572"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.horner.com.au\/af-api\/wp\/v2\/categories?post=2572"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.horner.com.au\/af-api\/wp\/v2\/tags?post=2572"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}The Solution<\/strong><\/h3>\n
The Results<\/h3>\n