DESCRIPTION

Our Client:

Located in the Customer Service team, this is a role suited to a self-motivated and driven individual who works hard and enjoy working within a Team.

Duties and Responsibilities:

• Taking inbound and outbound telephone calls
• Processing of sales orders into the ERP system
• Handling phone and email enquiries in relation to stock availability and pricing
• Liaising with logistics and supply chain to book inventory into the ERP system
• Processing credits and adjustments
• Ensure all customer orders are keyed in accurately and efficiently
• Handling public enquiries around warranty and directing them to the relevant departments
• Releasing backorders and following up on ETA’s for customers’ orders

Skills & experience:

• Prior experience in a high volume Customer Service position ideally in a retail environment
• Experienced in the use of an ERP/EDI system
• Strong attention to detail
• Innovative and systems orientated
• Strong drive and energy
• IT savvy

Benefits & Culture

This is a progressive company, with a hard working culture, that will continue to grow where the opportunities are endless.  Standard business hours Monday to Friday
A salary of package of $52,000 is on offer for the right Candidate.

If you are seeking a challenging role where you can use your strong customer service skills then please submit your resume in word format.

At Horner we embrace diversity, inclusion and equal opportunity.  We recognise the value of a diverse workforce and the creation of inclusive workforce cultures. We welcome and encourage applications from all diverse backgrounds including individuals that identify as Aboriginal and Torres Strait Islanders, LGBTQI, and individuals with disabilities or culturally and linguistically diverse backgrounds.

We provide reasonable adjustments for individuals with disability. If you require an adjustment to be made during the recruitment process, please email adjustments@horner.com.au