DESCRIPTION

Due to rapid growth and success this award-winning well known listed medical equipment brand is seeking an Operations Manager to join their growing team. This role will have 3 direct reports consisting of an office manager, a service technician and a marketing coordinator.

This international brand can offer you exciting growth in your role as you continue to build your team and service revenue. You will have the ability to travel internationally to undertake professional training and development on the product range as new and exciting products are launched. You will also have the benefit of attending trade shows, demonstrations and events around Australia.

If you enjoy working and leading a team of likeminded dedicated professionals whilst being encouraged to use your initiative to develop solutions, then this is the role for you. You will work with local and international stakeholders, use your creative skills to develop and further leverage the social media presence of the company in an inclusive and caring environment.

Using your experience leading logistics and service and supporting clients with your process driven approach you will want to join this high performing, well lead organisation.

The successful driven and motivated candidate can expect a day that involves:

• Providing leadership, coaching and support to the service and logistics team
• Ensuring KPIs are achieved and are customer service focused
• Managing priority ERP system
• Local and Global reporting
• Inventory control & ordering
• Managing service contractors & supply chain
• Service business development (revenue stream)
• Managing and implement SOPs
• Post sales onboarding and support
• Coordinate monthly stock take and reporting requirements
• Managing pick/pack and dispatch of all consumable and device parts to customers
• Coordinating all parts orders with Business Administrators
• Ensuring all devices are in working order and in resale condition
• Supporting the sales process by managing the delivery and installation of systems

What you will bring:

• High level communication and ability to liaise with people at all levels
• Excellent stakeholder relationship skills
• Ability to identify trends and providing improvements
• Technical aptitude and ability to do some repairs on products
• Can manage multiple competing tasks at the same time
• A self-motivated team player
• Experience in developing processes preferably from a greenfield site previously
• Previous experience in logistics/ service operations leadership role
• Previous exposure to a technical/mechanical industry highly desirable
• Previous customer service/account management experience desirable
• Knowledge of basic computer systems including ERP and CRM

Benefits include:

• Negotiable salary and incentives
• Career Opportunities with international training and development
• Awesome office space with free parking
• Work with supportive and excellent leaders in their field
• Service for award winning medical products
• Work locally on the Northern Beaches

If this sounds like the challenge you have been looking for, do not hesitate to submit your application.

The benefits and opportunities within this environment invite motivated go-getters looking for a career path, and those that love to assist other businesses and offer above exceptional service.

Apply now or call Natasha Corbett for a confidential discussion on 03 9604 2888.

At Horner we embrace diversity, inclusion and equal opportunity. We recognise the value of a diverse workforce and the creation of inclusive workforce cultures. We welcome and encourage applications from all diverse backgrounds including individuals that identify as Aboriginal and Torres Strait Islanders, LGBTQI, and individuals with disabilities or culturally and linguistically diverse backgrounds.

We provide reasonable adjustments for individuals with disability. If you require an adjustment to be made during the recruitment process, please email adjustments@horner.com.au

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