Date Last Updated: 5 August 2020
Due to the coronavirus pandemic (COVID-19) we are all experiencing a challenging time at present and the situation is, quite literally, changing daily. The health and safety of the whole Horner Community (our staff, our clients, our candidates and our casual on-hired staff) remains our priority. We understand it’s a difficult time for all and we are doing all we can to help you.
We also thank those in the Horner community who have encouraged and supported our actions in support of the COVID-19 pandemic. With the situation continually changing, we will also continue to work with our clients for any additional protocols that you introduce.
On this page, we have provided and will continue to provide, updates and answers to frequently asked questions (FAQ).
If you have any questions or concerns please contact Horner’s Operations Manager, Phil Webster or Manager – Corporate Services, Tess Jones, on 03 9604 2888 or email firstname.lastname@example.org.
A. Yes Horner is still open for business. We’re here to help and we want to reassure you that it’s still ‘business as usual’ for the Horner team, albeit with extra precautions in place. The Horner team are available via email, office telephone, mobile and Zoom.
Under the Victorian State Government guidelines for businesses under Stage 4 restrictions commencing 11.59pm Wednesday 5 August 2020, Horner is classed as both a Labour hire provider and an Employment services provider. Horner is permitted to operate and as we are also a “provider of services necessary for the operations of a permitted work site” it is definitely business as usual for Horner in the provision of temporary staff/labour hire or the recruitment of permanent staff.
A. As at 5 August 2020, according to the Department of Health and Human Services (DHHS) website, the following restrictions are in place:
Refer to the DHHS website for full details and explanation of restrictions.
A. Yes. Our Executive team and OHS Committee have updated our COVIDSafe Plan in line with legislative requirements to ensure we are structured to support our clients’ needs and ensure the ongoing safety and wellbeing of our on-hired workers and staff.
A. As you may be aware, from 11:59pm on 5 August, employers that require their staff to attend a work site must issue a worker permit to their employees.
We are currently working closely with our clients, your host employer, to produce and distribute these to you. Please be patient while we undertake this task.
Your Horner Consultant will provide you with a “Permitted Worker Permit”.
Whilst in transit directly to or from your place of work when stopped at a check point, or by police, you may use the following Horner contact details as a reference:
Please also ensure Horner has your current residential address, personal mobile number and email, plus the contact details of your Next of Kin in case of emergency.
If you need an updated “Permitted Worker Permit” please contact your Horner Consultant or email email@example.com and we will organise that for you.
A. For details on how to safely and correctly put on and remove a face mask, please refer to the Department of Health and Human Services (DHHS) website >
A. Coronaviruses are a large family of viruses which may cause illness in animals or humans. Coronavirus (COVID-19) is a new virus that can cause an infection in people, including a severe respiratory illness. The most recently discovered coronavirus causes coronavirus disease COVID-19.
A. The symptoms to watch out for are:
In certain circumstances headache, muscle soreness, stuffy nose, nausea, vomiting and diarrhea may also be considered.
If you have any of the symptoms, however mild, you should seek advice and get tested. To get further advice, call the 24-hour coronavirus hotline 1800 675 398, your general practitioner or use the Government’s online self-assessment tool.
A. As per the Australian and Victorian Government guidelines:
More information on current restrictions and how to stay safe can be viewed on the DHHS Coronavirus (COVID-19) page.
A. We have been monitoring and following the guidance of the Government and have introduced a range of measures and procedures to minimise the risks involved with COVID-19. Our OHS Committee meets regularly to reassess and update our protocols as necessary.
A. Yes we do. If some or all of your organisation’s workforce are working from home (WFH) and you require temporary staff that also need to work from home we have policies, procedures and insurance in place to be able to facilitate this. The safety of our temporary staff is of utmost importance and we have additional online OHS modules for temporary staff to undertake to minimise risks when working from home.
A., The JobKeeper Payment scheme is a temporary subsidy brought in by the Federal Government for businesses significantly affected by coronavirus (COVID-19) to help keep more Australians in jobs. Eligible employers, sole traders and other entities can apply to receive $1,500 per eligible employee per fortnight. JobKeeper is paid to employers not directly to the employees.
Horner, along with many other businesses, have so far not met the eligibility criteria for the JobKeeper Payment scheme. If Horner does become eligible at any stage to receive the JobKeeper allowance, we will be contacting all eligible employees to ensure that payments can be made available.
Meanwhile, you’re welcome to call any member of our team should you have any questions or feel free to email us at firstname.lastname@example.org and we will respond to your inquiry.
A. Casual Workers aren’t entitled to paid sick or carer’s leave under the National Employment Standards. Casual employees are paid a casual loading instead of accumulating paid leave entitlements.
Casual Workers who get sick with coronavirus may be eligible for unpaid pandemic leave. The Fair Work Commission recently inserted temporary measures in 99 Modern Awards to allow all employees to access 2 weeks of unpaid pandemic leave. Here is further information about COVID-19 and employee entitlements and employee and employer responsibilities from the Fair Work Ombudsman.
Casual Workers who need to care for an immediate family member or household member who is sick with coronavirus can take 2 days of unpaid carer’s leave on each occasion.
If you or someone you know is struggling with COVID-19 or any other matter, we encourage you to get support from your medical practitioner or a support agency.
Phone 13 11 14
A crisis support service offering short term support at any time for people who are having difficulty coping or staying safe.
Phone 1800 512 348
Coronavirus Mental Wellbeing Support Service.
Phone 1800 650 893
Online and webchat support and counselling for 12-25 year olds, their family and friends.
Care in Mind
Phone: 1300 096 269 (24 hours a day, 7 days a week).
Online and phone counselling for people living, working, or studying in Melbourne’s northern, central, and western suburbs.
Phone 1300 78 99 78 (24 hours a day, 7 days a week).
Professional telephone and online support and information service for Australian men.
We’re here to help. If you have any questions or concerns please contact your Consultant or Horner’s General Manager, Kylie Heffernan or Manager – Corporate Services, Tess Jones, on 03 9604 2888 or email email@example.com.